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Use Cases, Pilots

A Building Blocks Approach to Implementing a Telehealth Clinic Model to Improve Primary Care Access in the Philippines: A Large-scale Pilot Project

By
Annalicia Pickering, MD Orcid logo ,
Annalicia Pickering, MD

Stanford University School of Medicine , Stanford , United States

Wardah Rafaqat, MD Orcid logo ,
Wardah Rafaqat, MD

Division of Trauma, Emergency General Surgery, and Surgical Critical Care, Massachusetts General Hospital , Boston , United States

Adi Balk Orcid logo ,
Adi Balk

Faculty of Health Sciences, Ben Gurion University of the Negev Israel

Milton Chen Orcid logo ,
Milton Chen

VSee Lab, San Jos , California , United States

Limuel Abrogena, MD ,
Limuel Abrogena, MD

Ateneo de Manila University School of Medicine and Public Health , Manila , Philippines

Shuhan He Orcid logo ,
Shuhan He

Division of Trauma, Emergency General Surgery, and Surgical Critical Care, Massachusetts General Hospital , Boston , United States

Department of Emergency Medicine, Massachusetts General Hospital , Boston , United States

Mary Showstark Orcid logo ,
Mary Showstark

Affiliate Faculty Yale Institute of Global Health, Yale University , New Haven , United States

Alexander Davis Orcid logo ,
Alexander Davis

Lynbrook Highschool , San Jose, California , United States

Aidan Chen Orcid logo ,
Aidan Chen

Los Gatos Highschool , Los Gatos , United States

Jarone Lee Orcid logo
Jarone Lee

Division of Trauma, Emergency General Surgery, and Surgical Critical Care, Massachusetts General Hospital , Boston , United States

Department of Emergency Medicine, Massachusetts General Hospital , Boston , United States

Abstract

A limited number of healthcare workers and cost constraints limit primary care access in the Philippines. To test telehealth as a low-cost and effective solution, a large-scale digital health clinic was implemented in the selected urban and rural communities. In collaboration with local authorities, our pilot telemedicine clinic was implemented for 3 days in January 2023. Patients were registered and their vitals were assessed before they were seen by a remote United States-based licensed physician who provided recommendations for treatment. Medical devices with real-time streaming capabilities, such as electronic stethoscopes, were utilized to enhance remote examinations. A total of 322 patients were treated at the telehealth clinic, of which 218 completed a population health survey. A large proportion of patients had a doctor visit more than 12 months prior (39.2%) and had not received a dental examination (86.3%) or an eye examination within the past year (84.4%). Most patients had access to a smartphone (69.7%). A lower proportion had access to an internet connection that was sufficient for video calls (57.9%) or a laptop (8.5%). Our clinic demonstrated that telehealth is a feasible solution to improve primary care access for disadvantaged communities in the Philippines.

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Citation

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. 

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